HOME/FIELD CASES

06 DOCUMENTED CASES

Cases from
the field.

A working library of platform troubleshooting and operational automation: the problem, the approach, and the result in real environments.

Primary platforms
Citrix · Windows · VMware
Format
Problem → Approach → Outcome
01

Citrix · PVS

PVS targets register only after a user signs in

Windows Server 2019 targets booted successfully, but BrokerAgent remained stopped until login or a manual service restart.

Server 2019CVADNon-persistent
CONFIRMED OUTCOME

Resolved with ServicesPipeTimeout

Read full case
02

Windows · App Layering

Making a portable log viewer the default application

A portable executable, machine-level registration and a DISM-exported association file made the setting survive into published VDIs.

Portable appGPOFile associations
CONFIRMED OUTCOME

Validated across consecutive logins

Read full case
03

Citrix · PVS

One target fails PXE boot while the catalog stays healthy

An unreachable address and missing reverse lookup narrowed the fault to one target. Replacing the NIC restored service immediately.

PXEVMwareNetworking
CONFIRMED OUTCOME

Boot restored with a new NIC and MAC

Read full case
04

Citrix · App Layering

Rebuilding a Windows 11 image path to 25H2

A practical record of EFI, vTPM, Secure Boot, agent lineage, stale NICs and VDA registration across a layered-image rebuild.

ELM 2603VDAvTPM
CONFIRMED OUTCOME

Image booting and registering

Read full case
05

Citrix · App Layering

Office 2021 activation fails after publishing the App Layer

A stale KMS override embedded in the application layer prevented published Windows Server 2019 images from activating Office.

Office 2021KMSServer 2019
CONFIRMED OUTCOME

DNS-based KMS discovery restored

Read full case
06

Citrix · VMware · PowerShell

Automating start-of-shift Citrix capacity and KMS checks

A PowerShell report brings desktop capacity across two Citrix sites and VMware KMS status into one email, scheduled for each of three daily shifts.

PowerShellTask SchedulerOperations automation
CONFIRMED OUTCOME

Scheduled reporting for all three shifts

Read full case